Just Ask For Calibration: Strategies For Eliciting Calibrated Confidence Scores From Language Models Fine-tuned With Human Feedback

Tian Katherine, Mitchell Eric, Zhou Allan, Sharma Archit, Rafailov Rafael, Yao Huaxiu, Finn Chelsea, Manning Christopher D.. Arxiv 2023

[Paper]    
Agentic GPT Model Architecture Reinforcement Learning Training Techniques

A trustworthy real-world prediction system should produce well-calibrated confidence scores; that is, its confidence in an answer should be indicative of the likelihood that the answer is correct, enabling deferral to an expert in cases of low-confidence predictions. Recent studies have shown that unsupervised pre-training produces large language models (LMs) whose conditional probabilities are remarkably well-calibrated. However, the most widely-used LMs are fine-tuned with reinforcement learning from human feedback (RLHF-LMs), and some studies have suggested that RLHF-LMs produce conditional probabilities that are very poorly calibrated. In light of this perceived weakness, we conduct a broad evaluation of methods for extracting confidence scores from RLHF-LMs. For RLHF-LMs such as ChatGPT, GPT-4, and Claude, we find that verbalized confidences emitted as output tokens are typically better-calibrated than the model’s conditional probabilities on the TriviaQA, SciQ, and TruthfulQA benchmarks, often reducing the expected calibration error by a relative 50%.

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