An Approach To Build Zero-shot Slot-filling System For Industry-grade Conversational Assistants
Bhargav G P Shrivatsa, Neelam Sumit, Sharma Udit, Ikbal Shajith, Sreedhar Dheeraj, Karanam Hima, Joshi Sachindra, Dhoolia Pankaj, Garg Dinesh, Croutwater Kyle, Qi Haode, Wayne Eric, Murdock J William. Arxiv 2024
[Paper]
We present an approach to build Large Language Model (LLM) based slot-filling system to perform Dialogue State Tracking in conversational assistants serving across a wide variety of industry-grade applications. Key requirements of this system include: 1) usage of smaller-sized models to meet low latency requirements and to enable convenient and cost-effective cloud and customer premise deployments, and 2) zero-shot capabilities to serve across a wide variety of domains, slot types and conversational scenarios. We adopt a fine-tuning approach where a pre-trained LLM is fine-tuned into a slot-filling model using task specific data. The fine-tuning data is prepared carefully to cover a wide variety of slot-filling task scenarios that the model is expected to face across various domains. We give details of the data preparation and model building process. We also give a detailed analysis of the results of our experimental evaluations. Results show that our prescribed approach for slot-filling model building has resulted in 6.9% relative improvement of F1 metric over the best baseline on a realistic benchmark, while at the same time reducing the latency by 57%. More over, the data we prepared has helped improve F1 on an average by 4.2% relative across various slot-types.
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