Towards Reliable And Factual Response Generation: Detecting Unanswerable Questions In Information-seeking Conversations
Łajewska Weronika, Balog Krisztian. Arxiv 2024
[Paper]
Generative AI models face the challenge of hallucinations that can undermine users’ trust in such systems. We approach the problem of conversational information seeking as a two-step process, where relevant passages in a corpus are identified first and then summarized into a final system response. This way we can automatically assess if the answer to the user’s question is present in the corpus. Specifically, our proposed method employs a sentence-level classifier to detect if the answer is present, then aggregates these predictions on the passage level, and eventually across the top-ranked passages to arrive at a final answerability estimate. For training and evaluation, we develop a dataset based on the TREC CAsT benchmark that includes answerability labels on the sentence, passage, and ranking levels. We demonstrate that our proposed method represents a strong baseline and outperforms a state-of-the-art LLM on the answerability prediction task.
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